Dana Air
Available on
- O3 American Express® Gold Card.
- O3 American Express® Platinum Card.
- O3 American Express® Gold Business Card
Benefit summary (prospects)
A 5% discount on flights booked on Fly Dana Air.
Benefit details (existing cardholders)
Enjoy up to 5% off your bill for all tickets via DanaAir when you pay with your O3 American Express Cards.
By partnering with DanaAir, businesses can benefit from a reliable and efficient air service that is tailored to meet their needs. Through the partnership, businesses can benefit from reduced fares, access to exclusive discounts, and a range of loyalty rewards. As a partner, businesses can take advantage of a streamlined booking process, which can save them time and money. Additionally, businesses can benefit from the airline’s commitment to safety, comfort, and punctuality, allowing them to provide their customers with a superior air travel experience.
Benefit terms and conditions
As a partner, businesses can take advantage of a streamlined booking process, which can save them time and money. Additionally, businesses can benefit from the airline’s commitment to safety, comfort, and punctuality, allowing them to provide their customers with a superior air travel experience.
Appointment Booking and Cancellation:
Card holders are to use a code to access the discount.
Reservation process: Explain how customers can book flights, whether it’s online, over the phone, or in person, depending on if you are getting your flights arranged from an individual corporate booking entity.
Cancellation policy: Specify the repercussions that could arise from switching tickets, cancellation policy and restrictions on bookings; for example, any associated fees or penalties.
Payment and Refunds:
Payment terms: The airline requires payment in advance, explain accepted payment methods (cash, credit cards, etc.).
Refunds: Outline the conditions under which refunds are granted.
Airline rules: Set guidelines for appropriate behaviour, priority boarding, extra legroom and Wi-Fi. Passengers can also take advantage of the airline’s online check-in and web check-in services
Customer journey and fulfilment process
DanaAir is a Nigerian airline that provides customers with a unique and convenient customer experience.
First stage: The customer journey begins with searching for flights and selecting the best option for their needs. The flight is booked, customers receive an electronic ticket with detailed information on the flight and the associated fees.
Second stage: On the day of the flight, customers can check in online or at the airport. When they arrive at the airport, customers can go through security and boarding procedures before finally taking off.
Third stage: Once on board, customers have access to a variety of amenities and services that make their journey comfortable and enjoyable.
Final stage: Once the flight is completed, customers are provided with a receipt and contact information in case they have any further questions or concerns.
Through this customer journey, DanaAir ensures that customers have a safe and pleasant flight.