- O3 American Express® Gold Card.
- O3 American Express® Platinum Card.
- O3 American Express® Gold Business Card
Benefit summary (prospects)
A 10% discount on massages at Body Temple Spa, a 10% discount on services and products at Oriki Spa and Product, and a 20% discount on all services at Mum and I Beauty Spa
Benefit details (existing cardholders)
Get amazing spa benefits on the follow spas in Lagos;
Oriki Spa: The spa specializes on offering both classic and contemporary spa services that encourage unwinding, stress relief, and rejuvenation. Numerous more advantages are also offered by Oriki spa, including a serene and peaceful environment, individualized services, and the use of natural and organic products. Additionally, the spa provides a range of wellness services aimed at enhancing general health and wellbeing, including massage, aromatherapy, reflexology, and more.
Body Temple Spa: The spa specializes in providing massage, acupuncture, reflexology, and other spa treatments to help clients relax and enjoy a more balanced lifestyle. Body Temple Spa’s services are designed to help clients reduce stress, improve their energy and health, and feel more connected to their bodies. The spa provides a variety of benefits that can help clients improve their physical and mental well-being.
Mum and I Beauty Spa: The spa provides a unique experience that offers a wide range of beauty treatments and services to help moms and their daughters relax and look and feel their best. The spa specializes in pampering and rejuvenating moms and daughters alike, offering everything from facials and massages to manicures and pedicures. It also offers special packages that combine multiple services for a discounted rate.
Benefit terms and conditions
By understanding the terms and conditions of a spa, you ensure that you have a relaxing and enjoyable experience. Knowing the terms and conditions before booking a treatment can help to avoid any confusion or frustration during the spa visit.
Appointment Booking and Cancellation:
Reservation process: Explain how customers can book appointments, whether it’s online, over the phone, or in person.
Cancellation policy: Specify the timeframe within which customers can cancel or reschedule appointments, and any associated fees or penalties.
Description of services: Provide a clear description of the services offered by the spa, including treatments, therapies, and any additional amenities.
Limitations: Specify any limitations or restrictions related to certain services, such as age restrictions, health conditions, or pregnancy.
Payment and Refunds:
Pricing: Clearly state the prices of various services, packages, or memberships.
Payment terms: Explain accepted payment methods (cash, credit cards, etc.) and whether payment is due at the time of booking or after the service is rendered.
Refunds: Outline the conditions under which refunds are granted, such as service dissatisfaction or appointment cancellation within a specific timeframe.
Spa Facilities and Etiquette:
Facility rules: Set guidelines for appropriate behavior, dress code, use of amenities, and any restrictions or limitations within the spa premises.
Health and safety: Highlight the spa’s commitment to maintaining a safe and hygienic environment, including compliance with health regulations and any relevant certifications.
Customer journey and fulfilment process
This spa is designed to provide an enjoyable and relaxing experience for each customer.
First stage: is for the customer to select a spa package that is peculiar to their current needs/wants, such as a massage, facial, or body wrap.
Second stage: The spa then confirms the customer’s appointment and provides the customer with instructions or preparatory guidelines prior to their appointment.
Third stage: Upon arrival, the spa greets the customer and provides them with a tour of the facilities. The customer is then taken to the treatment room, where the service is performed.
Fourth stage: After the service is completed, the customer is offered amenities such as water, tea, or a complimentary snack. Payment is done with the O3 American Express Business Credit Card to ensure the discount applies to the customer.
Final stage: The customer is then given a follow-up call or email to ensure satisfaction. Finally, the customer is invited to leave a review of their experience and to book their next appointment.
This process allows the spa to provide a personalized, luxury experience while building relationships with their customers.